Signing Up to ReviewRover & Setting Up Your Flow

This article walks you through creating your ReviewRover account and getting your first automated review request flow up and running.

Step 1: Create Your Account

Go to dashboard.reviewrover.co/users/sign_up to get started.

You have two options:

  • Google Sign-In — Sign up with your Google account for a faster, more secure setup
  • Email & Password — Create an account with any email address and a secure password

Step 2: Connect Your Google Business Profile

After signing up, you'll be prompted to connect your Google Business Profile (GBP). ReviewRover uses this to generate your review link and pull in your existing reviews.

Sign in with a Google account that has Owner or Manager access to the GBP. You'll be asked to grant ReviewRover the permissions it needs to create your review URL — we only request what Google requires and nothing more.

After selecting your GBP, ReviewRover will import your existing reviews and begin populating your dashboard.

Managing multiple locations? ReviewRover supports unlimited GBPs under one login. You can add additional locations at any time using the dropdown in the top-right corner of your dashboard or the Add New Location button in the bottom-left sidebar. See our Multi-GBP guide for full details.

Step 3: Add Your Business Address

A physical business address is required on all outbound SMS and email messages to comply with CAN-SPAM and 10DLC regulations. Add it under Settings > Account Settings and scroll to the address section at the bottom of the page.

This is part of the new account setup checklist shown on your dashboard.

Step 4: Connect Your CRM or Upload Contacts

ReviewRover needs contacts to send review requests. Connect your existing tools or upload a list to get started:

QuickBooks Online — Connect under Settings > Integrations. You'll complete a quick field mapping step, then ReviewRover syncs your customers and paid invoices automatically every 4 hours.

Stripe — Connect under Settings > Integrations. Sync starts immediately on connect. Paid invoices are imported and contacts are created automatically — no mapping required.

Zapier — Connect any CRM using pre-built templates for Jobber, BookingKoala, Housecall Pro, ServiceTitan, Acculynx, Clio, Vcita, Skimmer, SingleOps, and 8,000+ other apps.

CSV Upload — Go to Contacts > Import Contacts, upload your file, and map your columns to ReviewRover fields. Email is the only required field. A downloadable template is available on the import screen.

Manual Entry — Click Enroll New Contact on the Contacts page to add someone one at a time.

Step 5: Customize Your Review Request Flow

Navigate to Review Request Flow > Flow in the left sidebar. This opens the Automation Flow Builder — a visual canvas where you can see and customize every step of your outreach sequence.

The default flow includes 5 steps:

  • SMS — sent immediately
  • SMS — sent after 1 day
  • Email — sent after 1 day
  • SMS
  • Email

Click any step to open its settings in the left panel. For SMS steps you can edit the message copy and time delay. For email steps you can also edit the subject line and call-to-action button.

Messages support variable tokens like contact First Name and account Name to personalize each outreach automatically.

Step 6: Configure Your Flow Settings

Go to Review Request Flow > Settings to configure two important options before enabling your flow.

Review Selection — Choose whether to request a Google review from customers who rate you 4 or 5 stars, or only those who rate 5 stars. Customers who select a lower rating are shown an additional step where they can share private feedback directly with you — giving you a chance to follow up and make it right. Regardless of their rating, all customers receive a link to leave a Google review. This setting simply determines at what point the extra feedback step is shown.

Multi-GBP Distribution — If you have multiple GBPs connected, choose how review requests are distributed: round-robin (equal rotation) or weighted (set the percentage split per location using sliders).

Step 7: Enable Your Flow

When you're happy with your setup, go back to Review Request Flow > Flow and click the Disabled toggle in the top-right corner to activate your flow. The button will update to show Enabled.

You can also confirm your automation is running by checking the top-right corner of your dashboard — it should show the green Review Automation is Enabled button.

From this point forward, every new contact added to ReviewRover will automatically receive your review request sequence.

Need Help?


Next Steps

Now that your flow is set up, here's where to go next:

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