Getting Started with ReviewRover!

Quick Start Guide

ReviewRover automates your Google review requests so you can focus on running your business. When a new contact is added through your CRM, a CSV upload, or manually, ReviewRover automatically sends a multi-step sequence of SMS and email messages asking them to leave a review. Customers who rate you highly are sent to your Google Business Profile. Customers who don't are quietly redirected to your private Feedback inbox so you can resolve issues before they go public.

The result: more 5-star reviews, better local search visibility, and a protected online reputation — all on autopilot.

Step 1: Connect Your Google Business Profile

After signing up, you'll be prompted to connect your Google Business Profile (GBP). This is what ReviewRover uses to generate your review link and pull in your existing reviews.

If you skipped this step during signup, go to Settings > Integrations and connect your GBP from there. You'll need to sign in with a Google account that has Owner or Manager access to the profile.

Once connected, ReviewRover will import your existing reviews and your dashboard metrics will begin populating.

Managing multiple locations? ReviewRover supports unlimited GBPs under one login. Use the dropdown in the top-right corner to add additional locations, or click Add New Location in the bottom-left sidebar. Each location gets its own dashboard, flow, and settings.


Step 2: Add Your Business Address

A physical business address is required on all outbound SMS and email messages to comply with CAN-SPAM and 10DLC regulations. You'll find this under Settings > Account Settings. Scroll down to the bottom of Account Settings to see the address section.

This is the second step in the new account setup checklist on your dashboard.

Step 3: Connect Your CRM or Upload Contacts

ReviewRover needs contacts to send review requests. You have a few options:

QuickBooks Online — Connect under Settings > Integrations. You'll complete a quick field mapping step, then ReviewRover will sync your customers and paid invoices automatically every 4 hours.

Stripe — Connect under Settings > Integrations. Sync starts immediately on connect. Paid invoices are imported and contacts are created automatically, no mapping required.

Zapier — Connect any CRM with pre-built templates for Jobber, BookingKoala, Housecall Pro, ServiceTitan, Acculynx, Clio, Vcita, Skimmer, SingleOps, and 8,000+ other apps.

CSV Upload — Go to Contacts > Import Contacts. Upload your file, then map your columns to ReviewRover fields (First Name, Last Name, Email, Company, Phone, Position). Email is the only required field. A downloadable template is available on the import screen.

Manual Entry — Click Enroll New Contact on the Contacts page to add someone one at a time.

Step 4: Set Up Your Review Request Flow

Navigate to Review Request Flow > Flow in the left sidebar. This is the Automation Flow Builder, a visual canvas where you can see and customize every step of your outreach sequence.

The default flow includes 5 steps: an immediate SMS, a follow-up SMS after 1 day, an email after 1 day, another SMS, and a final email. Each step can be customized with your own message copy and timing.

When you're happy with your flow, click the Disabled button in the top-right corner of the Flow page to activate it.


Step 5: Configure Your Flow Settings

Go to Review Request Flow > Settings to configure two important options:

Review Selection — Choose whether to request a Google review from customers who rate you 4 or 5 stars, or only those who rate 5 stars. Customers who select a lower rating are shown an additional step where they can share private feedback directly with you,  giving you a chance to follow up and make it right. Regardless of their rating, all customers receive a link to leave a Google review. This setting simply determines at what point the extra feedback step is shown.

Multi-GBP Distribution — If you have multiple GBPs connected, choose how review requests are distributed across them: round-robin (equal rotation) or weighted (you set the percentage split with sliders).

Step 6: Enable Your Automation

Once your flow is configured and contacts are connected, make sure the green Review Automation is Enabled button appears in the top-right corner of your dashboard. If it shows red, click it and toggle your flow on.

From this point on, every new contact that enters ReviewRover will automatically receive your review request sequence.

Other Features Worth Knowing

Instant Message — Need to send a one-off review request right now? Click the blue Instant Message button at the top of the left sidebar. Enter a name, email, and phone number, and it fires immediately. This does not enroll the contact into your full drip sequence; it's a single send. Free accounts get 10 lifetime instant messages; paid subscribers get unlimited.

My Reviews — View all of your Google reviews in one place, filter by rating or status, and reply using AI-generated drafts. Select a tone, click Generate, and post to Google in one click.

Feedback — When a customer completes your review request flow, they're asked to rate their experience. Regardless of their rating, all customers receive a link to leave a Google review. The Feedback inbox captures private messages from customers who chose to share additional comments or concerns directly with you. This gives you a chance to follow up and resolve issues. It's a customer service tool, not a filter. Every customer always has a path to Google.

Review Hub — Your Review Hub is a permanent, reusable link you can place on your website, in your email signature, or on a QR code. Unlike the links sent through your automated flow, this one never expires and can be used for ongoing review collection anytime.

Widgets — Embed your Google reviews on your website with a customizable List or Grid widget. Create one under Widgets in the sidebar.

Need Help?

Next Steps

Now that you know how ReviewRover works, here's where to go next:

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