Connecting Stripe to ReviewRover

Connecting Stripe to ReviewRover

ReviewRover's native Stripe integration automatically imports your customers and paid invoices into ReviewRover the moment you connect — and keeps syncing every hour after that. If your business collects payments through Stripe, this is the fastest way to get your customers into your review request flow with zero manual work.

Before You Start

You'll need:

  • An active Stripe account with payment history
  • Owner or Admin access to your ReviewRover account
  • Your Stripe login credentials

How to Connect

Step 1: Go to Integrations In your ReviewRover dashboard, click Settings in the left sidebar, then click Integrations.

Step 2: Connect Stripe Find Stripe and click Connect. You'll be redirected to Stripe to log in and authorize the connection. Once authorized, you'll be brought back to ReviewRover automatically.

Step 3: Sync Starts Immediately Unlike QuickBooks, there is no field mapping step with Stripe. The moment you complete the OAuth connection, ReviewRover queues a sync job instantly. Your Stripe customers and paid invoices begin importing right away — no waiting for a scheduled interval.

How the Sync Works

When does the first sync happen? Immediately on connect. ReviewRover queues a sync the moment the Stripe connection is authorized.

How often does it sync after that? Every hour. ReviewRover checks Stripe on a recurring hourly schedule and pulls in any new paid invoices or customers since the last sync.

What gets imported?

  • Paid invoices only — unpaid, draft, and voided invoices are skipped entirely
  • Contacts — ReviewRover automatically creates a contact from the Stripe customer data attached to each paid invoice, pulling name, email, and phone where available

Does Stripe auto-create contacts? Yes. Unlike QuickBooks, you don't need to have contacts already in ReviewRover for Stripe to work. ReviewRover creates the contact record automatically from your Stripe customer data the first time a paid invoice is detected.

What happens after a contact is created? Once a contact is imported, they are enrolled in your review request flow automatically. Your flow begins sending as soon as the contact appears in ReviewRover.

Key Difference vs. QuickBooks


 Stripe QuickBooks
Sync on connect Immediate Next cron tick (~4 hours)
Field mapping required No Yes
Auto-creates contacts Yes Yes
Sync frequency Every hour Every 4 hours
Filters Paid invoices only Balance == 0

Duplicate Handling

If a customer already exists in ReviewRover with the same email address, their record is updated rather than duplicated. The standard 90-day suppression window applies — contacts contacted within the last 90 days won't receive another outreach — and anyone who has already left a review is permanently suppressed.

Disconnecting Stripe

To disconnect, go to Settings > Integrations and click disconnect next to Stripe. Your existing contacts remain in ReviewRover — disconnecting only stops future syncs.

Frequently Asked Questions

My Stripe is connected but no contacts have appeared — what's wrong? Check that your Stripe account has paid invoices. ReviewRover only imports paid invoices — if your Stripe account uses Charges or Payment Intents rather than the Invoices product, some records may import differently. Contact our support team if contacts aren't appearing within a few minutes of connecting.

Will ReviewRover import all my historical Stripe customers? Yes. The first sync pass pulls your full Stripe payment history, not just new transactions going forward. Customers from past paid invoices will be imported and enrolled on the initial sync.

Can I connect different Stripe accounts to different GBP locations? Yes. Each location in ReviewRover has its own Integrations settings, so you can connect a separate Stripe account per location if needed.

What if my Stripe customers don't have email addresses? Email is required for ReviewRover to enroll a contact. Customers without an email address in Stripe will be skipped. Make sure your Stripe customer records include email where possible.

Does Stripe sync unpaid invoices? No. Only paid invoices are imported. Unpaid, draft, and void invoices are skipped entirely.

Need Help?


Next Steps

Now that Stripe is connected, here's where to go next:

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