Signing Up to ReviewRover & Starting a Campaign

This article will guide you through creating your ReviewRover account directly on the website. It’s a quick and easy process, and you’ll be ready to explore the platform in no time.

Step 1: Start the Sign-Up Process

Go to the following link to begin your sign-up:

👉 Sign Up for ReviewRover

• Sign Up Options:
  • Google Sign-In: If you choose to sign up using Google, you’ll be prompted to select which email address you want to use. This makes the sign-up process quicker and more secure.
  • Email Sign-Up: Alternatively, you can create an account using any email address and set a secure password.

Step 2: Connect Your Google Business Profile (GBP)

After setting up your account, you’ll be asked to connect your Google Business Profile (GBP).

• Why Do We Need Access?
  • ReviewRover needs access to your GBP to create custom URLs that direct your customers straight to your review page. This makes it easier for your clients to leave feedback.
  • Rest assured, we only request the necessary permissions required by Google. We’re fully transparent and committed to protecting your privacy.

Step 3: Choose the GBP Profile for Review Requests

Next, select the GBP Profile you want to use for sending review requests.

• Important Note:
  • Currently, ReviewRover supports one GBP per account.
  • We’re actively working on adding Multi-GBP support. If you’re interested in managing multiple locations, please reach out to [email protected] for potential workarounds or updates on this feature.

Step 4: Connect Your CRM

To fully automate your review requests, connect your preferred CRM system.

• Available Integrations:
  • QuickBooks Online – Ideal for service-based businesses that invoice clients.
  • Stripe – Perfect for businesses that accept online payments.
  • Zapier – Connects with over 5,000+ apps, allowing you to sync data from popular CRMs like:
    • Jobber – For field service management and job scheduling.
    • Acculynx – Perfect for contractors and construction management.
    • Clio – Designed for law firms and legal professionals.
    • BookingKoala – For appointment-based businesses.
    • Vcita – Excellent for managing appointments, client communication, and payments.
  • Pro Tip: Not sure if your CRM is compatible with Zapier? Check Zapier's App Directory for a full list of supported apps.
    • See our Zapier Integration Documentation to learn more.

Step 5: Welcome to Your Dashboard!

Congratulations! 🎉 You’ve successfully created your ReviewRover account and should now be looking at your Dashboard.

• From here, you can:
  • Monitor Review Requests – Track the status of your review requests in real-time.
  • View Feedback – Manage customer feedback and resolve issues privately.
  • Analyze Performance – Measure the effectiveness of your review campaigns.

Step 6: Setting Up Your First Campaign

To start requesting reviews, navigate to the Campaign Tab. This is where you’ll customize your messaging and control your review flow.

Campaign Tab Overview:

1. Review Selection:
   • Decide whether to direct customers to your GBP or to ReviewRover’s Feedback Section.

2. Customer Messaging:
   • Customize your SMS and Email templates to reflect your brand’s voice and tone.
   • Pro Tip: Use the customer’s first name and mention the specific service they received for a more personalized message.

Default Messages -

SMS - 

Hi {{contact.first_name}}! If you're happy with {{account.name}}, would you mind leaving us a review? Thank you, we really appreciate it! Here's the link:

Email -

Hi {{contact.first_name}}, 

We hope you enjoyed {{account.name}}. Please leave us a review with the link below. 

3. Feedback Section:
   • Write a prompt to encourage honest feedback and a thank you message to show appreciation.
   • This section allows you to collect detailed feedback before it goes public, helping you address any issues directly.

Step 7: Launching Your Campaign

Once you’ve customized your messaging, you’re ready to start your outreach.

• Enable Your Campaign:
  • Click the “Enable Campaign” button in the top right corner of the Campaign Tab.
  • Double-check that the campaign status is set to “Active”—and you’re all set! 🎉
• Pro Tip:
  • Review your messaging flow by sending a test message to yourself first. This helps you see the customer journey from their perspective.

Need Help?

If you encounter any issues or have questions while setting up your account, we’re here to help!

• Contact Support: [email protected]
• Schedule a Support Call: Book a Call