Quick Start Guide!

ReviewRover is designed to help small businesses effortlessly generate more organic reviews, boosting their visibility and credibility on Google. By automating the process of requesting customer feedback, ReviewRover helps businesses rank higher in local searches, increasing the likelihood of attracting new customers who trust companies with the most positive reviews.

Our streamlined approach ensures minimal disruption to your workflow. When a contact is pulled from your CRM, ReviewRover automatically sends a single SMS requesting a review. If the customer doesn't click on the review link within 24 hours, a follow-up email is sent as a gentle reminder. This two-step process maximizes the chances of receiving feedback without overwhelming your clients.

Our goal is simple: automate the review request process to help your business build a strong online reputation. More 4-5 star reviews mean better Google rankings, enhanced credibility, and ultimately, more customers choosing your services over competitors.

With ReviewRover, you can focus on running your business while we take care of growing your online presence.

Platform Demo

Watch our 5 minute video demo to see how easy it is to set up and use ReviewRover.

Frequently Asked Questions (FAQs)

How do I integrate my Google My Business account?

You should be prompted to connect your GBP when first signing up. If you missed it, navigate to Settings and then to the Review Sites tab to add or remove your GBP at any time.

What happens if a customer doesn’t leave a review?

If the customer doesn't click on the review link within 24 hours, a follow-up email is sent as a gentle reminder. This two-step process maximizes the chances of receiving feedback without overwhelming your clients.

Can I customize the review request message?

Yes! In the Campaign Tab, navigate to Section 2 – Customer Messaging where you can customize the messaging to your customers to make it more personal and engaging.

Are there any restrictions on the number of review requests per day?

None! You can send as many review requests as you'd like.

Why are Google Reviews and review velocity so important for my business?

Google prioritizes businesses with frequent, high-quality reviews. Increasing your review velocity (how fast you collect new reviews) helps boost your local SEO ranking and drives more customer trust.

How does ReviewRover help me get more 5-star Google Reviews?

We automate your review outreach with SMS and email requests triggered after service. The faster you ask, the more likely you are to collect 5-star reviews while the experience is still fresh.

What is the Instant Message feature and when should I use it?

Instant Message lets you send a one-off Google Review request via SMS or email directly from the dashboard. It’s perfect for in-person jobs or on-the-spot feedback collection.

Can I upload a list of past customers to get more reviews?

Yes! Our CSV Upload tool allows you to import client lists and send out automated review requests to re-engage happy past customers and boost your review count quickly.

What if a customer doesn’t leave a review after the first message?

ReviewRover sends a follow-up email 24 hours later, and you can also enable a third nudge at 72 hours. These gentle reminders help maximize review collection without annoying your customers.

Can I customize the review request messages?

Absolutely. You can fully personalize your SMS and email messages to match your brand’s voice, tone, and service type, helping you get more authentic and compelling reviews.

Does ReviewRover integrate with my CRM or invoicing software?

Yes! We integrate with Google Business Profile, Stripe, Zapier, and QuickBooks Online. More CRMs like Jobber, ServiceTitan, and Housecall Pro are in development.

How do I know if ReviewRover is working for me?

Your dashboard shows real-time analytics: messages sent, reviews collected, star ratings, and feedback received. It’s everything you need to track ROI from your Google Reviews strategy.

Can I manage multiple team members or locations with ReviewRover?

Yes, we support Multi-User accounts so your whole team can send review requests. Multi-Location (multi-GBP) support is in progress — right now, each account connects to one Google profile.

What makes ReviewRover better than Birdeye, NiceJob, or Podium?

We’re built for small businesses: faster setup, cleaner UI, better pricing, and powerful automation that just works. We also offer embedded Keywords and AI-generated reviews for your clients to post! There are no bloated dashboards, no fluff, just more 5-star reviews on Google.

Do I need to know how to use Zapier or integrations?

No! We offer prebuilt Zap templates and guides, plus concierge support if you get stuck. Once connected, ReviewRover automatically pulls in customers and triggers review outreach.

How do AI-powered review suggestions work?

When customers click your 5-star link, we offer them smart suggestions, AI-Generated review templates that include your business’s keywords to boost SEO. You get better content, faster.

How long does it take for new reviews to show up?

Google Reviews sync every 24 hours. You’ll see updates on your dashboard daily, helping you stay on top of your online reputation and track review velocity over time.

Is there a free trial?

There is a 14-day free trial to get you started! No long-term contracts, no surprise fees, just faster Google Reviews and better local visibility.

Troubleshooting Guide

Integration Problems with Google My Business

• You should be prompted to connect your GBP when first signing up.
• If you encounter issues, navigate to Settings and then to Review Sites to add or remove your GBP.
• Make sure the email you connect is associated with the GBP you want to get reviews for.
• If the issue persists, try removing your GBP and reconnecting it.

Not Receiving Automated Review Requests

• Ensure that your GBP is properly integrated.
• Verify that you have completed the billing process.
• Check if your business address is completed in Settings under the Account Tab.

Dashboard Not Updating with New Reviews

• New Google Reviews are updated every 24 hours.
• If this does not happen, please reach out to support at [email protected].

Key Features

Instant Review Requests

ReviewRover makes it incredibly easy to request reviews on the spot. With our Instant Message feature, you can quickly input a customer’s Name, Email, and Phone Number, and send a review request instantly. This feature is perfect for face-to-face interactions, allowing you to capture feedback while the experience is still fresh.

Duplicate Prevention and Intelligent Re-Messaging

ReviewRover is designed to protect your brand's reputation and maintain positive customer experiences by preventing duplicate contacts from being added to the platform. This ensures that your customers are not repeatedly asked for reviews, which can feel intrusive and negatively impact their perception of your business.

How It Works:

• No Duplicate Messaging: Contacts can only be added once, preventing them from receiving multiple review requests. This avoids over-messaging and respects your customers' inboxes.
• Intelligent Re-Messaging: Contacts can be re-added after 90 days—but only if they haven’t left a review already. This strategic timing allows you to follow up with customers who didn’t respond the first time while ensuring you don’t bother those who’ve already shared their feedback.
• Customer-Centric Approach: By limiting review requests and avoiding duplicate messaging, ReviewRover helps you maintain a professional and considerate relationship with your customers, increasing the likelihood of positive reviews.

CSV Uploads for Past Clients

Re-engage with your past customers using our CSV Upload feature. Upload a list of your previous clients and automatically send out review requests. This is an effective way to build a stronger online presence by collecting reviews from satisfied customers you’ve served in the past.

Intelligent Feedback Collection

ReviewRover ensures you get the most out of every customer interaction. If a review is marked as poor, we gather detailed feedback privately. This allows you to address customer concerns directly and turn negative experiences into positive ones, all while protecting your online reputation.

Multi-User Accounts for Team Collaboration

Empower your entire team with Multi-User Accounts. Whether you have one location or multiple branches, ReviewRover allows everyone on your team to send out review requests and track progress in one centralized dashboard. This ensures consistent follow-up and better team accountability.

Google My Business Integration

Seamlessly connect ReviewRover with your Google Business Profile (GBP). Our integration ensures that all review requests are directed to your Google listing, helping you build credibility and rank higher in local searches.

Automated Review Request Follow-Ups

Maximize your review collection rate with Automated Follow-Ups. If a customer doesn’t respond to the initial SMS, ReviewRover automatically sends a follow-up email 24 hours later. This gentle reminder increases the likelihood of receiving feedback without overwhelming your customers.

Customizable Messaging

Make your review requests more personal with Customizable Messaging. Tailor your SMS and email templates to match your brand’s voice, creating a more genuine connection with your customers.

User-Friendly Dashboard and Tracking

Manage and track all your review requests in one place with our User-Friendly Dashboard. Get real-time updates on sent messages, pending feedback, and collected reviews, enabling you to measure your team’s performance and overall customer satisfaction.

Integration Options and Compatibility

• QuickBooks Online, Stripe, and Zapier Integrations: Connect with your existing CRM tools using QuickBooks Online, Stripe, or Zapier.
• Google Business Profile Compatibility: Currently, ReviewRover integrates exclusively with Google Business Profile (support for additional platforms is coming soon).

Limitations

CSV Upload: Limited to a 30KB file size and must be in CSV format.

QuickBooks Integration: Currently supports QuickBooks Online only (QuickBooks Desktop is not compatible).

Integration Options: Supports Stripe and Zapier Integrations. If unsure about CRM compatibility, check Zapier's App Directory.

Platform Compatibility: Only compatible with Google Business Profiles

Additional Resources

User Tips

• Customize Your Messages: Make review requests more personal to increase engagement.
• CSV Upload Best Practices: When uploading a CSV file of past customers, we recommend targeting clients from the last 6-12 months for the best results.
  • Upload High-Quality Customer Lists
  • Only upload customers who’ve had positive experiences to maximize the chances of 4–5-star reviews.
  • Clean your list to avoid outdated or incorrect contact information.

Video Tutorials

Check out the Video Tutorials Folder in our Support Documentation!

Contact and Support

• Email Support: [email protected]
• Calendar Link: Schedule a Support Call
• Support Hours: Reach out anytime, and we’ll get back to you quicker than you’d expect.

Feedback

We value your feedback! If you have any suggestions or ideas to improve ReviewRover, feel free to reach out at [email protected]!

With ReviewRover, growing your online presence has never been easier. Start automating your review requests today and watch your business climb the Google rankings!