Connecting Zapier to Review Rover

Review Rover now integrates with Zapier—making it easier than ever to connect your Review Rover account with hundreds of other apps. With this integration, you can automate your contact management and review workflows without writing a single line of code.

In this article, you’ll learn:

• What triggers and actions are available with the Review Rover + Zapier integration
• How to connect your Review Rover account to Zapier and set up automated workflows (Zaps)
• A few examples of how you can use this integration to streamline your processes

What Triggers and Actions Are Possible?

Using the Review Rover–Zapier integration, you can set up a variety of automated workflows. Here’s what you can do:

Triggers

• New or Updated Contact

  Whenever a new contact is added or an existing contact is updated in your Review Rover account, the integration can trigger a Zap. This is ideal for keeping your CRM, email marketing, or other systems in sync with your Review Rover contacts.

Actions

• Create or Update Contact

  Use this action to automatically create a new contact or update an existing one in Review Rover. For example, when a new lead is added in your CRM, you can instantly add (or update) that lead as a contact in Review Rover.

Note: Because Review Rover uses OAuth2 for authentication (with automatic token refresh), your connection stays secure and up to date—even as access tokens expire.

How to Connect Review Rover and Zapier

Follow these steps to set up your integration:

1. Sign Up or Log In to Zapier

   If you don’t already have a Zapier account, sign up for free. Existing users can simply log in.

   Connect Your Review Rover Account

   • In Zapier, click the “Make a Zap” button.
   • Choose Review Rover as your trigger (or action) app.
   • You’ll be prompted to connect your Review Rover account. The integration uses OAuth2, so you will be redirected to Review Rover’s login/authorization page.

   • Tip: When you authorize, your access token (and refresh token) is automatically handled—so you don’t have to worry about token expiry during your workflows.

     Configure Your Zap

   • For Triggers:

     Select the “New or Updated Contact” trigger. Zapier will poll your Review Rover account for any contacts that have been created or modified.

   • For Actions:

     Choose “Create or Update Contact” as your action. Map the fields from your trigger app (for example, a CRM or form submission) to the corresponding contact fields in Review Rover.

     Test and Activate Your Zap

   • Zapier provides testing tools so you can ensure that the trigger picks up data from Review Rover and that the action successfully creates or updates a contact.
   • Once you’re satisfied with the test results, activate your Zap to begin automating your workflow.

Example Workflows

Example 1: Sync New Leads from Your CRM to Review Rover

• Trigger:

  A new lead is added to your CRM.

• Action:

  Automatically create or update the contact in Review Rover.

• Benefit:

  This ensures that every lead is captured and managed in one place—reducing duplicate entries and streamlining follow-up.

Example 2: Keep Your Marketing Lists Current

• Trigger:

  A contact is updated in Review Rover (for example, their email or phone number changes).

• Action:

  Trigger an update in your email marketing tool, ensuring that your mailing list always reflects the latest information.

• Benefit:

  Save time and maintain accurate customer data across all your apps.

Real-World Example of Connecting CRMs in Zapier to ReviewRover

The image below illustrates an example workflow that demonstrates how to connect BookingKoala to ReviewRover using Zapier. In this setup:

1. Trigger Step: BookingKoala
   • The workflow is triggered when a customer's status changes to "Booking Charged" in BookingKoala.
   • Zapier automatically pulls the customer's Name, Email, and Phone Number from BookingKoala, ensuring all necessary contact details are ready for the next step
2. Action Step: ReviewRover
   • In the next step, Zapier sends the contact information directly into ReviewRover, creating or updating the contact seamlessly.
   • This automation saves time and ensures no manual data entry is required, keeping your customer database up-to-date effortlessly.

Why Use This Integration?

• Automate Review Requests: Instantly trigger review requests right after a service is charged, maximizing the chances of receiving timely feedback.
• Improve Customer Experience: By streamlining the review request process, customers receive a personalized and well-timed message, enhancing their overall experience.

Pro Tip:

You can easily customize this workflow for other CRMs compatible with Zapier. Just change the trigger step to match your CRM’s booking or purchase event, and ReviewRover will handle the rest!

If unsure about CRM compatibility, check Zapier's App Directory.

Troubleshooting & FAQs

• Q: My Zap isn’t triggering—what could be wrong?

  A: Double-check that your Review Rover account is correctly connected in Zapier. Also, verify that the trigger (new or updated contact) actually occurs in your account. You can use the Test Connection tool in Zapier to debug the issue.

• Q: Do I need to worry about access token expiry?

  A: No. Review Rover’s integration uses OAuth2 with auto-refresh. Once connected, your tokens are refreshed automatically—keeping your Zaps running smoothly.

• Q: Can I use this integration to push data to other apps?

  A: Absolutely. With Zapier’s extensive library, you can combine Review Rover with dozens of other apps (like CRMs, email marketing tools, and more) to create custom automated workflows that fit your business needs.

This integration is designed to simplify your workflow, reduce manual data entry, and keep your contact and review data in sync—so you can focus on what matters most: growing your business.